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By Maggie Privacy Policy

Last updated: 08.07.2020

This privacy policy applies between you, the user of this Website and Intergenic, the owner and provider of this Website. Intergenic takes the privacy, and security of your personal information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully:

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Intergenic via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC ( Data Protection Directives) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR: The General Data Protection Regulations (EU) 2106/679:

Intergenic ( trading as By Maggie), we or us: Intergenic, a company incorporated in with registered number 12255762 whose registered office is at 239 Kensington High Street. London W8 6SH.

UK & EU Cookie Law: the privacy and Electronic (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you: any third party that accesses the Website and is not either (i) employed by Intergenic and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Intergenic and accessing the Website in connection with the provisions of such services;and

Website: the website that you are currently using and any sub-domains of this site unless expressly excluded by their terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. The singular includes the plural and vice versa:

b. References to sub clauses, clauses schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy:

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “Including” is understood to mean “including without limitation”;

e. Reference to any statutory provision includes any modification or amendment of it;

f. the headings and subheadings do not form part of this privacy policy

Scope of this policy

3. This privacy policy applies only to the actions of Intergenic and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection LAws, Intergenic is the “data controller”. This means that Intergenic determina the purposes for which, and the manner in which your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data from you:

a. Name;

b. Date of birth;

c. Gender;

d. Job title;

e. Profession;

f. Contact information such as email address and telephone numbers;

g. Demographic information such as email addresses and telephone numbers;

h. Information about your interests and hobbies

i. IP address (automatically collected)

j. Web browser type and version (automatically collected)

k. Operating system ( automatically collected)

In each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways;

a. Data is given to us by you;

b. Data is received from other sources; and

c. Data is collected automatically.

Data that is given to us by you

7. Intergenic will collect Data in a number of ways, for example:

a. When you contact us through the Website, by telephone, post e-mail or through any other means;

b. When you register with us and set up an account to receive our products/services;

c. When you complete surveys that we use for research purposes ( although you are not obliged to respond to them);

d. When you enter a competition or promotion through a social media channel;

e. When you make payments to us through this Website or otherwise;

f. When you elect to receive marketing communications from us;

g. When you use our services;

In each case, in accordance with this privacy policy

Data that is received from third parties

8. Intergenic will receive Data about you from the following third parties:

a. Google analytics

b. Facebook

c. Linkedin

d. Typeform

e. Survey Monkey

f. MailChimp

Data this is collected automatically

9. To the extent that you access the Website, we will collect your data automatically, for example:

a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content, navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website please see separate cookies policy by Maggie Cookies Policy.

Our use of Data

10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. Internal record keeping;

b. Improvement of our products and services;

c. Transmission by email of marketing materials that may be of interest to you;

d. Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customise the Website;

In each case, in accordance with the privacy policy.

11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

12. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:

a. A soft-opt in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service and we are marketing similar products/services). Under “soft-opt-in” consent, we will take your consent as given unless you opt-out.

b. For other types of e-marketing, we are required to obtain your explicit consent by, for example, checking a tick box that we’ll provide.

c. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

13. When you register with us and set up an account to receive our services, or to become a member or a user of our site, the legal basis for the processing is the performance of a contract between you and us and /or taking steps, at your request, to enter into such a contract.

Who we share Data with

14. We may share your Data with the following groups of people for the following reasons:

a. Any of our group companies or affiliates – to enable us to provide you with information about goods and services, events & promotions which we feel maybe of interest to you, this is also necessary for legitimate business interest, to administer our website, and to better understand how visitors interact with our site. Our partners whom you have instructed us to send your information to so they can communicate with you, our service providers that maintain our customer database, provide data storage processing, send communications on our behalf, post and deliver your orders, provide fraud monitoring and detection services
Our employees, agents and / or professional advisors – to enable correct management of membership applications (and if necessary to add you to a waitlist) and to manage memberships once implemented, and to enable correct usage of the site.

b. Third party service providers who provide services to us which require the processing of personal data – to personalise our communications, conduct analytics to inform marketing strategies, to improve our service and products and your browsing experience;

c. Third party payment providers who process payments made over the Website – to enable third party providers to make reservations for you in all areas, to enable payment providers to process user payments and refunds

In each case, in accordance with this privacy policy.

Why we will share your data

15. In order to manage your membership effectively, we may need to share your data for the following reasons

a. To process your membership application;

b. To process fee subscriptions;

c. To process, confirm, and fulfil bookings at our hotels, spas, gym classes, and events;

d. To process your purchases through our retail Sites;

e. To send transactional messages (such as order confirmations and account information);

f. To send you surveys, marketing communications, promotional offers, and other information you’ve requested;

g. To personalise our communications;

h. To provide customer service;

i. For our everyday business purposes in accordance with the law, such as for legal and other information you’ve requested;

j. To personalise our communications;

k. For our everyday business purposes in accordance with the law, such as for legal and regulatory compliance, security and fraud detection, and/or to enforce our rights.

In each case, in accordance with this privacy policy.

Keeping Data secure

16. We will use technical and organisational measures to safeguard your Data for example:

a. Access to your account is controlled by a password and a user name that is unique to.

b. We store your Data on secure servers.

17. We are certified to PCI. This family of standards helps us manage your Data and keep it secure.

18. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to you Data, please let us know immediately by contacting us via this email address:

19. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data Retention

20. Unless a longer retention period is required or permitted by law we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request the Data be deleted.

21. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

22. You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will ot charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will tell you the reason why.

b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase – the right to request that we delete or remove your Data from our system.

d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e. Right to data portability – the right to request that we move, copy or transfer your Data.

f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

23. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data ( where consent is our legal basis for processing your Data), please contact us via this email

24. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaints to the relevant data protection authority. For the Uk, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at

25. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it

Transfers outside the European Economic Area

26. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our services are located in a country outside of the EEA or one of our service providers is situated in a country outside of the EEZ. We also share information with our group companies, some of which are located outside of the EEA.

27. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.

28. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by thes third parties in a way that is consistent with the Data Protection Laws.

Links to our websites

29. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such a website. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

30. Intergenic may, from time to time, expand or reduce our business and this may involve the sale and/ or transfer of control of all or part of Intergenic. Data provided by Users will, where it is relevant to any part of our business so transferred, be transfers along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

31. We may also disclose data to a prospective purchaser of our business or any part of it.

32. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


33. This Website may place and access certain Cookies on your computer. Intergenic uses Cookies to improve your experience of using the website and to improve our range of products and services. Intergenic has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

34. All Cookies used by this Website are used in accordance with current Uk and EU Cookie Law.

35. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving consent to the placing of Cookies, you are enabling Intergenic to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies, however certain features of the Website may not function fully or as intended.

36. This Website may place the following Cookies:

Strictly Necessary: We use cookies that are strictly necessary for us to provide you with services available through our website, and to enable you to use some of its features, for example being able to log in and access secure areas, as well as being able to make payments. These cookies are essential for using and accessing the website. Without these cookies, basic functions of the website would not work. We use “session” cookies to assist our website in remembering what you have selected on previous pages, avoiding the need to re-enter information. These cookies are temporary and expire once the browser is closed, for example:

Analytical/Performance Cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies: These are used to recognise when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences ( for example, your choice of language or region)

Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties

37. For full details of the cookies used on the site please refer to the “Cookies Policy” by following the link by Maggie Cookies Policy.

38. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed, For further details, please consult the help menu in your internet browser or follow the link to our Cookies Policy by Maggie Cookies Policy and visit the “Your Choices” section which includes links to the most common browsers and how to manage Cookies.

39. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalised settings.

40. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure about adjusting your privacy settings.

41. For more information generally on Cookies, including how to disable them please refer to You will also find details on how to delete Cookies from your computer.


42. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

43. If any court or competent authority finds that any provisions of this privacy policy ( or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

44. Unless otherwise agreed, no delay, act, or omission by a party in exercising any rights or remedy will be deemed a waiver of that, or any other right or remedy.

45. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English & Welsh courts.

Changes to the privacy policy

46. Intergenic reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following alterations.

You may contact Intergenic by email at

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